Location
Remote (Latin America preferred, Mexico a plus due to time zone)
Job Summary
We are a small but growing web development business specializing in WordPress, Shopify, and Odoo. We are looking for a highly skilled and reliable Freelance Technical Support Specialist to handle on-demand client support needs. This is a perfect opportunity for a self-motivated professional who is comfortable working independently and is seeking a flexible, long-term contract.
This is not a full-time role. You will be compensated via a monthly retainer to ensure your availability, with additional pay for active work performed.
Responsibilities & Duties
As our technical support specialist, your primary role will be to address and resolve client issues efficiently. This will involve, but is not limited to, the following tasks:
WordPress Support:
- Plugin & Theme Troubleshooting: Diagnose and resolve common conflicts between themes, plugins, and the WordPress core.
- Performance Optimization: Address site speed issues by identifying large images, inefficient plugins, or database bottlenecks.
- Error Resolution: Troubleshoot and fix common WordPress errors such as "White Screen of Death," 404 errors, 500 Internal Server Errors, and "Error Establishing a Database Connection."
- Security & Maintenance: Identify and assist with removing malware, updating core files, plugins, and themes, and restoring from backups when necessary.
- Migration & Backups: Assist with backing up and restoring WordPress sites, and occasionally performing simple site migrations.
- Weekly Maintenance & Updates: Systematically perform weekly maintenance to ensure client websites are secure and running efficiently.
Shopify Support:
- Theme Customization & UI Issues: Troubleshoot and fix front-end display issues related to theme code (Liquid, HTML, CSS), app conflicts, or incorrect theme settings.
- App Integration: Install, configure, and troubleshoot third-party apps, resolving common issues like data syncing failures, API token errors, or incorrect permissions.
- Product & Inventory Management: Assist clients with issues related to product imports (CSV errors), inventory syncing, or product variant display problems.
- Performance Optimization: Help improve Shopify store performance by optimizing images, managing apps that slow down the store, and addressing Liquid code inefficiencies.
General Duties:
- Client Communication: Communicate clearly and professionally with clients via email or a ticketing system to understand their issues and provide timely updates on progress.
- Documentation: Maintain clear records of all support tickets, troubleshooting steps, and final solutions for future reference.
Required Skills & Qualifications
- Proven experience in a technical support or web development role, with a strong focus on WordPress and Shopify platforms.
- Expert-level knowledge of HTML, CSS, JavaScript, and PHP.
- Proficiency in troubleshooting issues on live websites and a working knowledge of server environments (cPanel, SFTP, etc.).
- Experience with common WordPress tools (e.g., WP-CLI, popular page builders, security plugins like Wordfence).
- Experience with the Shopify platform, including Liquid, the Shopify App Store, and the Shopify admin panel.
- Experience with the Odoo platform is a plus.
- Exceptional problem-solving and analytical skills.
- Excellent written communication skills in English.
- Highly organized and able to manage multiple support tickets simultaneously.
How to Apply
Please send your resume and a brief cover letter to info@onevector.io outlining your experience with WordPress and Shopify support. In your cover letter, please provide a specific example of a complex technical issue you solved on either platform. We look forward to hearing from you.
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